Customer Experience
One of my business partners has an interesting take on customer service, which is one of the reasons I went into business with him. His take is nothing new–he and I both got it from “Miracle on 34th Street”. The idea is this: When you enter my store, my job is to help you get [...]
Continue reading about “Macy’s sending customers to Gimbels! I just don’t get it!”
I recently listened to Darryl Campbell’s podcast interview with Howard Schultz, CEO of Starbucks, on his new book Onward: How Starbucks Fought for Its Life without Losing Its Soul, in which Schultz discusses how he revitalized the sagging company even amid the recession. I found Schultz’ focus on rebuilding the company around its core values [...]
Continue reading about Howard Schultz and Starbucks’ customer focus